CHRONO MP3 L

The questions we are asked

Who repairs the machine when it fails?

Our technicians, at your site. 96% of our robots are repaired on site: the technician arrives in a workshop van with the parts on board, and the machine goes back to work instead of going back to the factory. Under an HEXAFIX Unlimited contract, a loan machine arrives within 48 to 72 hours of downtime.

What is the warranty?

Two years from the manufacturer on robots, up to 1,200 running hours, and twelve months on other equipment. Wear parts — filters, brushes, tracks, belts, cables — are covered for six months. Spare parts and repair remain assured long after a product goes on sale.

Must we buy it, or can we rent?

Either. HEXABOX Annual is a long-term rental over 48 or 60 months, maintenance included, with unlimited parts, labour and call-outs. HEXABOX Season covers 3 to 6 months a year for 4 or 5 years, and we take the robot back to winter it between seasons.

Can we see it working before deciding?

Yes, and it is free. We come to your site with the machine for a demonstration in real conditions — your pool, your pitch, your floor. There are films shot on site too, but nothing beats the machine in your own facility.

Who trains our staff?

We do, at commissioning and then continuously. Our teams train your operators in good practice and your technicians from level 1 to level 3. On top of that there is a video tutorial platform and visual material to put on the wall, so the instructions stay when the team changes.