- Who repairs the machine when it fails?
- Our technicians, at your site. 96% of our robots are repaired on site: the technician arrives in a workshop van with the parts on board, and the machine goes back to work instead of going back to the factory. Under an HEXAFIX Unlimited contract, a loan machine arrives within 48 to 72 hours of downtime.
- What is the warranty?
- Two years from the manufacturer on robots, up to 1,200 running hours, and twelve months on other equipment. Wear parts — filters, brushes, tracks, belts, cables — are covered for six months. Spare parts and repair remain assured long after a product goes on sale.
- Must we buy it, or can we rent?
- Either. HEXABOX Annual is a long-term rental over 48 or 60 months, maintenance included, with unlimited parts, labour and call-outs. HEXABOX Season covers 3 to 6 months a year for 4 or 5 years, and we take the robot back to winter it between seasons.
- Can we see it working before deciding?
- Yes, and it is free. We come to your site with the machine for a demonstration in real conditions — your pool, your pitch, your floor. There are films shot on site too, but nothing beats the machine in your own facility.
- Who trains our staff?
- We do, at commissioning and then continuously. Our teams train your operators in good practice and your technicians from level 1 to level 3. On top of that there is a video tutorial platform and visual material to put on the wall, so the instructions stay when the team changes.
